What do I get when I sign up for the Standard Package?
You’ll get a complete website of the design you select, with up to a maximum of 7 additional pages of your choice. An entire team of web designers and developers will work on your project and will deliver the initial concept to you within 3-4 business days. Up to 15 pictures for your website will be provided in this package, along with a FREE Standard Website domain of your choice.
What do I get when I sign up for the Ultimate Package?
You’ll get a customized website design that will be created specifically for your business. Payment Integration options to receive payments via Paypal/Credit Card. We will also provide you with up to 30-50 pictures for your website if needed. Also, a Project Manager will be solely dedicated to your order so that he can get your website completed according to your requirement.
Am I bound to a contract once I Sign Up?
Not at all. You can choose to discontinue your journey with Snapweb at any time you want to. You can pay your Service Fee or on an Annual basis.
Do I get a Free Domain with my website?
Yes. We offer a free Standard Website domain to all our customers. By purchasing the domain via Snapweb.com, you authorize Snapweb to retain control of the domain and make changes to it on your behalf.
Do I get Business E-mail (firstname.lastname@example.org) with my website?
Through Snapweb, you can sign up for a 14-day trial with G-Suite for e-mail. You can then make it permanent as per your need. Don’t forget to ask your Project Manager for a discount coupon and get 20% off on your Business E-mail with G-Suite. Please note, G-Suite will send you some instructions and we will help you set up your business e-mail.
Can I transfer my domain purchased with Snapweb.com to another hosting provider?
Yes. Although it barely happens, but we would be happy to assist you in transferring over your domain to another hosting provider. You will need to purchase back the domain at the same rate originally paid by Snapweb.com. The amount will be mentioned to you by your project manager at the time of domain purchase. Usually between $2-$20.
When will my domain be purchased for me?
You will get to select your Dream Domain during our Order Process. And once your website is near completion, we will purchase your selected domain for you.
Will I have to create/design my own website, or will someone do it for me?
No, you won’t have to create your own website. A Project Manager will be assigned to your order and will get our design team to create your website for you the way you want. Regular updates and a fully functional link on the progress of your website will be provided to you.
How will I communicate with my Project Manager?
Once your order has been placed, your Project Manager will reach out to you at the e-mail address provided by you.
Will I have to provide content (text for website) ?
Yes. All the content of the website is the client’s responsibility. Our team will, however, set up dummy content on your website for preview purposes. We can then change this content out with the content that you provide us.
How long does it take for Snapweb to respond to my requests?
You will be in daily communication with your Project Manager via e-mail during Business Hours. For requested changes can be made within 24 hours. Usually dependent on the scope of work involved.
How fast can my website be completed?
As quickly as you want us to without compromising on the quality of our final product. It can take up to 1-2 weeks to create a fully designed and developed Standard Website. While, Ultimate Websites can take up to 4 weeks – usually a lot more work involved.
Will I be able to make changes to my website on my own?
For security purposes, you can only make changes to your website through your Project Manager. It’s an efficient process that allows your website design or functionality to never get compromised.
Can I get changes made once my website is live?
Once your website is live a $20/month Service Fee for Hosting and Maintenance of your website comes into play. All changes after your website are live are covered in it. Please note, core website design changes are not covered in the Service Fee.
How will changes be made to my website once it goes live?
All changes and updates to a website hosted with Snapweb.com will be made by the Snapweb team. All you must do is to open a change request and our team will make the changes within 1 working day of your request. For major modifications, our team will provide you a quote, which you can agree before we start working on it.
Will I get a full refund under the 100% money back guarantee?
Yes, a full refund will be made to customers if it is requested within 5 working days of placing the order. Our team will share the first preview of your website within 3-5 business days of placing the order, so if you are not satisfied with our work, we would be happy to refund your paid amount.
Can I transfer my website to another hosting provider?
Yes. However, you will be required to pay Snapweb.com a website development fee of $499 to take your website to a different provider. Our team will provide you with the website code, database and files within 10 working days of your payment of the website development fee.